AmaMedic R7 LE

I bought this model because it was on sale and without testing it in any store. It is nice looking but there are things that I dislike:
The bottom Cushing is nonexistent, so your butt hurts when the rollers move
The rollers on the back just spin round and it does not have a "up and down the spine" function
Manual is very poorly written, and it controls doesn't give you the option of controlling different functions.
it general, I am not very happy with my purchase. My recommendation is trying a massage chair before you buy it.

Uncomfortable and Not Worth It

The Osaki AmaMedic R7 LE was a major disappointment—not just for me, but for my whole family. The lower back rollers were so intense they caused bruising, and the shoulder rollers hit the back of the head instead of the shoulders, leading to nausea and headaches. The headrest was also too low, forcing our heads to tilt back uncomfortably.

We tried to return it, but the fees for shipping both ways, plus restocking, came out to about 85% of the chair’s cost. We’re now stuck with a chair we can’t use. Definitely would not recommend.

Unfortunately, the rollers location is not designed to shorter people and the pressure (even in its maximum setting) is not enough.

I spent $800 on an Osaki chair that turned out to be completely unusable. It didn’t fit my body, hurt my back, and felt like a cheaply made product—definitely not what you’d expect at this price point. I reached out to Osaki multiple times, hoping to either return the chair or upgrade to a better model. Instead of working with me, they demanded $260 just to return it. Yes, $260 to return a chair that didn’t work for me.

Even when I offered to buy a more expensive model, they still wouldn’t waive the shipping fee. This level of inflexibility and lack of customer service is unacceptable. Companies like Amazon make returns simple and customer-friendly. Osaki does the opposite—they make it as expensive and difficult as possible to get out of a bad purchase.

If you’re thinking of buying from Osaki, be warned: if something goes wrong, you’re on your own. I feel ripped off, ignored, and frustrated. Avoid this company unless you’re 100% sure the chair fits you and you’re willing to eat hundreds of dollars if it doesn’t.

The chair is for a very small person. If you not that tall or even around 5’6” the massage chair will massage the upper hip bone. The head massage does not adjust so whatever your head is positioned enjoy the massage on that specific area. The butt massage is barely enough as well as the bottom of the foot area. Usually the air massage helps compress massage legs and arms, but you barely get a slight pressure to feel a slight sensation. U gave it a 3 star cause it looks cool, but as far as massage, it really deserves a 2 star. My personal opinion is they know they could’ve done better. Price is way too high for pure aesthetics.