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🏅 Welcome to the Official Osaki USA Headquarters Store🏅 North America's #1 Best-Selling Massage Chair for 10 Years Straight.
🏅 Welcome to the Official Osaki USA Headquarters Store🏅

Shipping & Handling Information

 

Standard Curbside Shipping

  1. Delivery to Your Address: Your massage chair will be delivered to the address provided during checkout. Our shipping partner will coordinate the delivery schedule with you to ensure a convenient time for drop-off. All customers are given with delivery time windows. Specific / exact delivery time request is unavailable.
  2. Curbside Drop-Off & Signature Required: The delivery will be made to the curb or driveway of your specified address. Please ensure that someone is available to receive and sign for the delivery during the scheduled timeframe.
  3. Assembly Required: Please note that assembly of the massage chair is not included with standard curbside shipping. However, the chair will be packaged with clear instructions and all necessary tools for assembly. If you require assistance with assembly, we offer additional assembly services for an extra fee. Please contact us if you're interested in this option.
  4. Inspecting Your Delivery: Upon receiving your massage chair, we recommend inspecting the packaging for any signs of damage before signing for the delivery. If you notice any visible damage to the packaging, please make a note of it on the delivery receipt and notify us immediately.

White Glove service

  1. Liability Concerns: For liability reasons, our delivery agents are unable to move any furniture or personal items within your home or remove doors to accommodate the delivery and assembly of your massage chair. The white glove agents do not offer removal services for old chairs.
  2. Customer Responsibility: It is the customer's responsibility to ensure that the designated delivery area is clear and accessible. Please make sure that there are no obstructions that would impede the delivery process, such as furniture or narrow doorways. 
  3. Basic Service Time: The standard time covered under the basic White Glove Delivery fee is 2-30 minutes, which includes the delivery and assembly of your massage chair.  All customers are given with delivery time windows. Specific / exact delivery time request is unavailable. 
  4. Additional Charges: If the delivery requires beyond mile quote, 3rd man for stair carry or delivery and assembly process exceed the basic service time for any reason, additional charges may apply. These charges, referred to as "onsite time," or "3rd man fee ($120-$160), etc." will be billed separately. White Glove additional charges are non-refundable.
  5. Redelivery/ Attempt Fee: Please note that an attempt fee may be applicable if our delivery team arrives at the designated location for delivery but is unable to complete the delivery due to reasons such as customer's no show, inaccessible pathways, insufficient space, or door or stair width limitation.
  6. Door or Stair Width Limitation: Should the dimensions of your entry door or staircase be insufficient to accommodate the passage of the massage chair, resulting in the inability to complete the delivery, an attempt fee may be charged. It is the customer's responsibility to measure all entry points—including doors, hallways, and staircases—prior to purchase to ensure they can accommodate the size of the massage chair.

Measuring Guide

FAQ

Category

Why should I buy from the Osaki official massage chair website?


When you purchase directly from the Osaki official massage chair website (osakiusa.com), you are guaranteed 100% authentic products, the lowest price guarantee, and direct access to official customer service. Most importantly, buying from the official store ensures that your Osaki product is fully backed by our factory warranty and serviced by certified, factory-trained technicians.

Can an Osaki full body massage chair help relieve chronic back pain?


Yes, an Osaki full body massage chair is highly effective for managing and relieving back pain. By combining advanced 3D/4D roller technology, lumbar heat therapy, and deep tissue kneading, our chairs target tense muscles along the spine. Regular use helps improve blood circulation, reduce muscle soreness, and alleviate spinal pressure, making it an excellent investment for overall back pain relief and daily wellness.

What features make an Osaki chair a true "full body" massage experience?


A true Osaki full body massage chair goes beyond just back rollers to provide head-to-toe relief. Our full body models feature specialized foot rollers for reflexology, calf kneading, arm and shoulder airbag compression, and a full-length SL-Track that massages from your neck all the way down to your glutes and thighs. This ensures that every muscle group receives synchronized, therapeutic attention.

Which Osaki full body massage chair is best recommended for lower back pain?


For targeted lower back pain relief, we highly recommend Osaki full body massage chairs equipped with Zero Gravity position and lumbar heating pads. The Zero Gravity feature elevates your legs above your heart, distributing your weight evenly and drastically reducing the gravitational pressure on your lower spine. Combined with heat therapy to loosen tight muscles, models like the Osaki DuoMax SE or Osaki Highpointe 4D provide premium relief for stubborn back pain.

How do I know if an Osaki massage chair model will fit my height and weight?

Osaki massage chairs are designed to accommodate a wide range of body types, but specifications vary by model. For example, heavy-duty models like the Osaki Titan series can support up to 300 lbs and users up to 6'4", while other compact models are optimized for users under 240 lbs. We highly recommend checking the "Specifications" section on each product page for exact maximum weight capacities and recommended height ranges before making a purchase.

What are the delivery and installation options for Osaki massage chairs?


We offer multiple delivery methods to suit your needs. Our standard option is Curbside Delivery, where the carrier delivers the product box to your driveway or curb. For a hassle-free experience, we highly recommend upgrading to our White Glove Delivery & Installation service ($275). With this premium service, professional movers will bring the chair inside your home, carry it to your room of choice (including upstairs), assemble it completely, and remove all packaging materials.

What is Osaki USA’s return policy if I am not satisfied with my purchase?


At Osaki USA, we want you to love your massage chair. If you are not completely satisfied, you can return your chair within 30 days of delivery. Please note that returns for reasons other than manufacturing defects may be subject to return shipping fees and a restocking fee. The chair must be returned in its original packaging and in like-new condition. For full details, please review our Return Policy page.

What is the warranty coverage for Osaki massage chairs, and how do I file a claim?


Every Osaki massage chair comes with a standard 3-year limited warranty that covers parts and labor (or specify your exact terms, e.g., 1-year in-home service, 2-year parts, 3-year structural framework). If you need to file a warranty claim, simply visit our Warranty Service page or contact our customer support team directly with your order number and serial number. We also offer extended warranty options for up to 5 years of total peace of mind.