OSAKIUSA SMS TERMS & CONDITIONS
Effective Date: February 20, 2025
Welcome to the SMS messaging service (“SMS Service”) provided by OsakiUSA (“we,” “us,” or “our”). By opting in to or using our SMS Service, you agree to the following terms and conditions (the “SMS Terms”), as well as our Privacy Policy and Terms of Service. Please read these SMS Terms carefully before enrolling or using our SMS Service.
1. Overview
Our SMS Service enables you to receive text messages regarding:
• Order confirmations and shipping updates
• Appointment or service reminders (e.g., scheduling a repair or service for your massage chair)
• Promotional or marketing offers and events
• Billing inquiries or payment confirmations
• General customer support follow-ups
2. Consent to Receive SMS Messages
By providing your mobile phone number and affirmatively opting in (such as checking an SMS consent box during online checkout or verbally agreeing over the phone), you authorize OsakiUSA to send SMS messages to the phone number you provided. Message and data rates may apply according to your mobile phone service plan. Consent to receive SMS messages is not required as a condition to purchase products or services from OsakiUSA.
3. Message Frequency
Message frequency may vary depending on your interactions with us. For instance, you may receive multiple texts per month for:
• Shipping Updates: When your massage chair or parts are en route
• Promotions: Special sales, coupons, or holiday offers
• Reminders: Appointment scheduling or service reminders
We strive to keep our messages relevant and limited to necessary or requested information.
4. Standard Charges and Fees
Standard text messaging and data rates charged by your wireless provider may apply to SMS messages we send to you. Please check with your mobile carrier for details on any applicable fees. OsakiUSA is not responsible for any SMS or data charges incurred by you.
5. Opt-In Methods
You may opt in through any of the following methods:
1. Online Forms: Checking the “SMS Consent” box during checkout or account registration at osakititan.com.
2. Verbal Consent: Providing verbal permission to one of our representatives over the phone or in person at our showroom.
3. Paper Forms: Filling out and signing a form that explicitly requests SMS updates.
6. Opt-Out Method (“STOP”)
You may unsubscribe or opt out of the SMS Service at any time by replying with the keyword “STOP” to any SMS message you receive from us. After texting STOP, you will receive a one-time opt-out confirmation text. Once you opt out, you will no longer receive SMS messages from OsakiUSA unless you opt in again.
Alternatively, you can contact us directly at:
• Phone: +1 (888) 848-2630
• Email: osakiusa@osakititan.com
to request removal from our SMS messaging list.
7. Help Command (“HELP”)
If you need help or have questions regarding our SMS Service, you may reply with the keyword “HELP” to any SMS message you receive from us. We will respond with additional instructions or contact information.
You can also reach us directly at:
• Phone: +1 (888) 848-2630
• Email: osakiusa@osakititan.com
8. Protection & Privacy of Your Phone Number
We value your privacy and take every measure to protect your personal information. We do not sell, trade, or share phone numbers collected for SMS messaging with any third parties or affiliate companies for marketing purposes. Any phone number you provide for SMS communications will be used solely for the purpose of sending you the text messages you have opted to receive.
For details on how we collect, use, and protect your personal information, please review our Privacy Policy.
9. Disclaimer of Liability
OsakiUSA (Osaki Titan) is not liable for any delays or failures in the receipt of SMS messages. Delivery of SMS messages is subject to effective transmission by your wireless service provider/network operator, and is therefore outside our control. Messages may not be available on all carriers, or may be subject to certain coverage limitations.
10. Changes to SMS Terms & Conditions
We may modify or cancel our SMS Service or any of its features at any time without notice. We may also modify these SMS Terms at any time. Any such changes will be posted on this page, and your continued use of the SMS Service following the effective date of any changes constitutes your acceptance of those changes.
11. Contact Us
If you have any questions regarding these SMS Terms & Conditions or need assistance, you can reach us at:
OsakiUSA (Osaki Titan)
Address: 1840 Hutton Dr #150, Carrollton, TX 75006, USA
Phone: +1 (888) 848-2630
Email: osakiusa@osakititan.com
Office Hours: Monday–Friday, 9:30 AM – 6:30 PM (CST)
Last Updated: February 20, 2025
How to Display This Page
1. Publish it as a separate page on your website (e.g., osakititan.com/sms-terms or osakititan.com/pages/sms-terms).
2. Link it in your footer next to your Privacy Policy, Terms of Service, and other policy links (e.g., “SMS Terms & Conditions”).
3. Reference it wherever you collect phone numbers (checkout forms, sign-up pages, contact forms) so users can easily view it before consenting.
This stand-alone page fulfills TCR requirements by clearly disclosing the purpose, frequency, fees, opt-out instructions, help command, and privacy considerations associated with your SMS messaging program. You can adjust any details (phone number, email, address) as needed.