Skip to content
🏅 Welcome to the Official Osaki USA Headquarters Store🏅 North America's #1 Best-Selling Massage Chair for 10 Years Straight.
🏅 Welcome to the Official Osaki USA Headquarters Store🏅

SMS TERMS & CONDITIONS

OSAKIUSA SMS TERMS & CONDITIONS


Effective Date: February 20, 2025


Welcome to the SMS messaging service (“SMS Service”) provided by OsakiUSA (“we,” “us,” or “our”). By opting in to or using our SMS Service, you agree to the following terms and conditions (the “SMS Terms”), as well as our Privacy Policy and Terms of Service. Please read these SMS Terms carefully before enrolling or using our SMS Service.

1. Overview


Our SMS Service enables you to receive text messages regarding:

• Order confirmations and shipping updates

• Appointment or service reminders (e.g., scheduling a repair or service for your massage chair)

• Promotional or marketing offers and events

• Billing inquiries or payment confirmations

• General customer support follow-ups

2. Consent to Receive SMS Messages


By providing your mobile phone number and affirmatively opting in (such as checking an SMS consent box during online checkout or verbally agreeing over the phone), you authorize OsakiUSA to send SMS messages to the phone number you provided. Message and data rates may apply according to your mobile phone service plan. Consent to receive SMS messages is not required as a condition to purchase products or services from OsakiUSA.

3. Message Frequency


Message frequency may vary depending on your interactions with us. For instance, you may receive multiple texts per month for:

• Shipping Updates: When your massage chair or parts are en route

• Promotions: Special sales, coupons, or holiday offers

• Reminders: Appointment scheduling or service reminders


We strive to keep our messages relevant and limited to necessary or requested information.

4. Standard Charges and Fees


Standard text messaging and data rates charged by your wireless provider may apply to SMS messages we send to you. Please check with your mobile carrier for details on any applicable fees. OsakiUSA is not responsible for any SMS or data charges incurred by you.

5. Opt-In Methods


You may opt in through any of the following methods:

1. Online Forms: Checking the “SMS Consent” box during checkout or account registration at osakititan.com.

2. Verbal Consent: Providing verbal permission to one of our representatives over the phone or in person at our showroom.

3. Paper Forms: Filling out and signing a form that explicitly requests SMS updates.

6. Opt-Out Method (“STOP”)


You may unsubscribe or opt out of the SMS Service at any time by replying with the keyword “STOP” to any SMS message you receive from us. After texting STOP, you will receive a one-time opt-out confirmation text. Once you opt out, you will no longer receive SMS messages from OsakiUSA unless you opt in again.


Alternatively, you can contact us directly at:

• Phone: +1 (888) 848-2630

• Email: osakiusa@osakititan.com


to request removal from our SMS messaging list.

7. Help Command (“HELP”)


If you need help or have questions regarding our SMS Service, you may reply with the keyword “HELP” to any SMS message you receive from us. We will respond with additional instructions or contact information.


You can also reach us directly at:

• Phone: +1 (888) 848-2630

• Email: osakiusa@osakititan.com

8. Protection & Privacy of Your Phone Number


We value your privacy and take every measure to protect your personal information. We do not sell, trade, or share phone numbers collected for SMS messaging with any third parties or affiliate companies for marketing purposes. Any phone number you provide for SMS communications will be used solely for the purpose of sending you the text messages you have opted to receive.


For details on how we collect, use, and protect your personal information, please review our Privacy Policy.

9. Disclaimer of Liability


OsakiUSA (Osaki Titan) is not liable for any delays or failures in the receipt of SMS messages. Delivery of SMS messages is subject to effective transmission by your wireless service provider/network operator, and is therefore outside our control. Messages may not be available on all carriers, or may be subject to certain coverage limitations.

10. Changes to SMS Terms & Conditions


We may modify or cancel our SMS Service or any of its features at any time without notice. We may also modify these SMS Terms at any time. Any such changes will be posted on this page, and your continued use of the SMS Service following the effective date of any changes constitutes your acceptance of those changes.

11. Contact Us


If you have any questions regarding these SMS Terms & Conditions or need assistance, you can reach us at:


OsakiUSA (Osaki Titan)

Address: 1840 Hutton Dr #150, Carrollton, TX 75006, USA

Phone: +1 (888) 848-2630

Email: osakiusa@osakititan.com


Office Hours: Monday–Friday, 9:30 AM – 6:30 PM (CST)

Last Updated: February 20, 2025

How to Display This Page

1. Publish it as a separate page on your website (e.g., osakititan.com/sms-terms or osakititan.com/pages/sms-terms).

2. Link it in your footer next to your Privacy Policy, Terms of Service, and other policy links (e.g., “SMS Terms & Conditions”).

3. Reference it wherever you collect phone numbers (checkout forms, sign-up pages, contact forms) so users can easily view it before consenting.

This stand-alone page fulfills TCR requirements by clearly disclosing the purpose, frequency, fees, opt-out instructions, help command, and privacy considerations associated with your SMS messaging program. You can adjust any details (phone number, email, address) as needed.

FAQ

Category

Why should I buy from the Osaki official massage chair website?


When you purchase directly from the Osaki official massage chair website (osakiusa.com), you are guaranteed 100% authentic products, the lowest price guarantee, and direct access to official customer service. Most importantly, buying from the official store ensures that your Osaki product is fully backed by our factory warranty and serviced by certified, factory-trained technicians.

Can an Osaki full body massage chair help relieve chronic back pain?


Yes, an Osaki full body massage chair is highly effective for managing and relieving back pain. By combining advanced 3D/4D roller technology, lumbar heat therapy, and deep tissue kneading, our chairs target tense muscles along the spine. Regular use helps improve blood circulation, reduce muscle soreness, and alleviate spinal pressure, making it an excellent investment for overall back pain relief and daily wellness.

What features make an Osaki chair a true "full body" massage experience?


A true Osaki full body massage chair goes beyond just back rollers to provide head-to-toe relief. Our full body models feature specialized foot rollers for reflexology, calf kneading, arm and shoulder airbag compression, and a full-length SL-Track that massages from your neck all the way down to your glutes and thighs. This ensures that every muscle group receives synchronized, therapeutic attention.

Which Osaki full body massage chair is best recommended for lower back pain?


For targeted lower back pain relief, we highly recommend Osaki full body massage chairs equipped with Zero Gravity position and lumbar heating pads. The Zero Gravity feature elevates your legs above your heart, distributing your weight evenly and drastically reducing the gravitational pressure on your lower spine. Combined with heat therapy to loosen tight muscles, models like the Osaki DuoMax SE or Osaki Highpointe 4D provide premium relief for stubborn back pain.

How do I know if an Osaki massage chair model will fit my height and weight?

Osaki massage chairs are designed to accommodate a wide range of body types, but specifications vary by model. For example, heavy-duty models like the Osaki Titan series can support up to 300 lbs and users up to 6'4", while other compact models are optimized for users under 240 lbs. We highly recommend checking the "Specifications" section on each product page for exact maximum weight capacities and recommended height ranges before making a purchase.

What are the delivery and installation options for Osaki massage chairs?


We offer multiple delivery methods to suit your needs. Our standard option is Curbside Delivery, where the carrier delivers the product box to your driveway or curb. For a hassle-free experience, we highly recommend upgrading to our White Glove Delivery & Installation service ($275). With this premium service, professional movers will bring the chair inside your home, carry it to your room of choice (including upstairs), assemble it completely, and remove all packaging materials.

What is Osaki USA’s return policy if I am not satisfied with my purchase?


At Osaki USA, we want you to love your massage chair. If you are not completely satisfied, you can return your chair within 30 days of delivery. Please note that returns for reasons other than manufacturing defects may be subject to return shipping fees and a restocking fee. The chair must be returned in its original packaging and in like-new condition. For full details, please review our Return Policy page.

What is the warranty coverage for Osaki massage chairs, and how do I file a claim?


Every Osaki massage chair comes with a standard 3-year limited warranty that covers parts and labor (or specify your exact terms, e.g., 1-year in-home service, 2-year parts, 3-year structural framework). If you need to file a warranty claim, simply visit our Warranty Service page or contact our customer support team directly with your order number and serial number. We also offer extended warranty options for up to 5 years of total peace of mind.