30 Day MoneyBack SATISFACTION GUARANTEE
Osaki USA upholds the highest standard of quality for each of our products.
We guarantee that the quality of all our merchandise will meet or exceed your expectations. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt and we will gladly provide a replacement, exchange, or credit your credit card. There are shipping charges for delivery and return. Please refer to our return policy.
We make every effort to insure that your merchandise is shipped in perfect condition. Please report any initial defects within 5 days of order receipt for prompt replacement.
Also, please report any damages or losses in transit to the carrier immediately. We cannot be held responsible for damages of losses incurred in transit.
You must contact us for a Return Merchandise Authorization number (RMA#). Call toll free+1-888-501-5988 to obtain a RMA # from a Osaki USA representative.
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. With the Authorization (RMA #) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. You may use a shipping company of your choice; otherwise, Osaki USA.com can provide you with our shipping service.
Thank you for your interest in discovering the wonders and benefits of our products; We promise that they will bring you the relaxation and wellness you have been looking for.